by lostanime » 12 Mar 2009, 12:14
I've never ordered livestock online, but from a dry stock perspective... I've had a recent situation with drsfostersmith where I ordered a piece of equipment that came in very broke. They shipped me another one, no questions asked, that was only slightly broke. They then went straight to the manufacturer to make them send me all the replacement parts.
This cost nothing extra out-of-pocket from me, and was not drsfostersmith's fault (the manufacturer was packing the equipment funny in THEIR boxes!)
I've gotten great steals from them ($1500 lighting fixtures for under $700, $500 monster kalk stirrers for $350, etc) and they get two thumbs up from me.
I've also ordered ALOT of gear from petsolutions over a couple years. One thing came in broke from them (bulbs shattered within fixture), and they rush-shipped new bulbs at no cost. Another time, they sent me the wrong item... (ordered an RODI unit and they shipped me a stripped down RO unit) took some arguing on this one and they wanted me to eat the return shipping on the unit they accidentally sent me. That was the last time I ordered from them.
75g sump shared by all
reeflo dart return, KWS5000 kalkstirrer, UV, chaeto, OCT NWB-200 ('09), frankenskimmer
180g w/ 1050w HQI w/ 6105 & 6205 tunze & apex
yellow belly regal angel, hawaiian flame angel, bicolor angel, hippo tang, purple tang, perculas, 2 cleaner shrimp, peppermint shrimp, 2 stingrays & lots of sps
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lostanime

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